FREQUENTLY
Asked Questions
Our stores are treasure troves so the best way to find what you are looking for is to call, pop into your nearest Cash converters store or visit our online store to confirm their stock availability. click here.
Our stores offer lay-bys. Terms and conditions differ from store to store, so be sure to discuss those too.
Yes. Any valid means of identification, such as driver’s license, national id, voters’ card, and international passport will be accepted.
They vary but are competitive market wise.
If you are unable to pay back your loan in full on its due date, you may get a renewal. First, you must pay the interest that has occurred on your loan. Next, we write a new loan. The principal loan amount remains the same, as does the interest rate. In addition, we’ll reset the date for the full loan term.
When you are ready to pick up your merchandise, simply return to best collateral with your loan receipt and pay off your loan including principal, interest and any fees.
Yes. Cash converters will provide you with a contract that clearly states the due date for the loan. Please take note of this date and call the store if there is any issue that needs to be addressed on or before the due date.
If your Cash Advance expires on a public holiday, please contact the store in question to make special arrangements with the store manager or owner. To find store contact details click here.
A customer defaults on a loan by not paying a loan in full or the interest charges due, by the contracted date. After 2 days grace period, the collateral becomes the property of Cash Converters and will be sold.
The title and ownership of an item remains with the borrower until the loan defaults. A pawnbroker is not able to sell a pawned item until the borrower fails to redeem or renew a loan at the end of the contracted period.
Cash converters will never deal in stolen merchandise. We are tightly regulated and work very closely with law enforcement and relevant local agencies. We ensure proper KYC of all our customers before receiving items.
Please contact our customer care team by emailing us at (email to be provided) – please give us your name and contact details, as well as the details of the incident.
Yes. These items include Cars, landed properties, Clothes and big furniture.
If you still have questions or you’re wondering how cash converters work does, click here.